Introduction
Olix Academy (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at olixacademy.com, use our educational services, or interact with us in any way.
This policy applies to all personal information we collect about you, regardless of how it is collected or stored. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information You Provide We collect personal information that you voluntarily provide to us when you:
- Register for an account or enroll in courses
- Contact us through our website or email
- Participate in surveys, questionnaires, or feedback forms
- Apply for employment or partnership opportunities
- Subscribe to our newsletters or marketing communications
This information may include:
- Name and contact details (email, phone number, address)
- Educational and professional background
- Payment information (processed securely through third-party providers)
- Trading experience and career goals
- Communication preferences and marketing consent
- Account credentials and security information
Information We Collect Automatically When you visit our website or use our services, we automatically collect certain information:
- IP address and geographic location
- Browser type, version, and language settings
- Device information (type, operating system, screen resolution)
- Pages visited, time spent, and navigation patterns
- Referral sources and search terms used
- Course progress and completion data
- Assessment scores and learning analytics
- Cookie and similar technology data
Educational and Performance Data As part of our educational services, we collect and maintain:
- Course enrollment and attendance records
- Assignment submissions and grades
- Participation in discussions and forums
- Practice exam results and progress tracking
- Certification and achievement records
- Feedback and evaluation responses
- Communication with instructors and support staff
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Administration
- Provide access to our educational courses and materials
- Process course enrollments and manage student accounts
- Deliver course content and track learning progress
- Facilitate communication between students and instructors
- Provide customer support and technical assistance
- Process payments and manage billing
Communication and Marketing
- Send course-related notifications and updates
- Respond to inquiries and support requests
- Deliver newsletters and educational content
- Notify you about new courses and special offers
- Conduct surveys and gather feedback
- Provide career guidance and job placement assistance
Improvement and Analytics
- Analyze website and course usage patterns
- Improve our educational content and platform functionality
- Develop new courses and features
- Conduct educational research and effectiveness studies
- Personalize learning experiences
- Optimize our marketing and enrollment processes
Legal and Compliance
- Comply with applicable laws and regulations
- Protect against fraud and unauthorized access
- Enforce our Terms of Service and other agreements
- Resolve disputes and investigate violations
- Maintain records for regulatory requirements
Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:
Contract Performance
- Processing necessary to provide our educational services
- Account management and course delivery
- Payment processing and customer support
Legitimate Interests
- Improving our services and user experience
- Marketing and promotional activities (with opt-out options)
- Fraud prevention and security measures
- Business development and analytics
Legal Obligation
- Compliance with educational regulations
- Tax and financial reporting requirements
- Data retention for legal purposes
Consent
- Marketing communications (where required by law)
- Optional surveys and feedback collection
- Cookie usage for non-essential purposes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers and Partners We work with trusted third-party providers who assist us in delivering our services:
- Payment processors and financial institutions
- Email and communication service providers
- Website hosting and cloud storage providers
- Analytics and marketing platforms
- Customer support and help desk services
- Career placement and recruitment partners
All service providers are bound by confidentiality agreements and are required to protect your information according to applicable data protection laws.
Legal Requirements and Protection We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our students and staff
- Investigate fraud, security breaches, or policy violations
- Respond to lawful requests from public authorities
Business Transfers If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide options regarding your information.
Consent and Legitimate Interests We may share your information with your explicit consent or when necessary for legitimate business interests, such as:
- Testimonials and success stories (with your permission)
- Industry research and educational studies (anonymized)
- Partnership opportunities and collaborations
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Secure socket layer (SSL) technology for all data transmissions
- Regular security assessments and penetration testing
- Intrusion detection and prevention systems
- Secure backup and disaster recovery procedures
Administrative Controls
- Access controls and authentication measures
- Employee training on data protection and privacy
- Regular security awareness programs
- Incident response and breach notification procedures
- Vendor security assessments and contracts
Physical Security
- Secure data centers with restricted access
- Environmental controls and monitoring
- Secure disposal of physical media
- Clean desk and clear screen policies
However, no method of transmission over the internet or electronic storage is 100% secure. While we implement robust security measures, we cannot guarantee absolute security of your information.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a structured, commonly used format
- Transfer your data to another service provider (data portability)
Correction and Updates
- Update or correct inaccurate or incomplete information
- Modify your account settings and preferences
- Update your communication preferences
Deletion and Erasure
- Request deletion of your personal information (subject to legal requirements)
- Close your account and remove associated data
- Withdraw consent for processing where applicable
Objection and Restriction
- Object to processing based on legitimate interests
- Restrict processing in certain circumstances
- Opt-out of marketing communications
- Manage cookie preferences
GDPR Rights (for EU/UK residents)
- Right to be informed about our data processing activities
- Right to lodge a complaint with supervisory authorities
- Right not to be subject to automated decision-making
- Right to withdraw consent at any time
To exercise these rights, contact us at office@olixacademy.com or use the contact information provided below.
International Data Transfers
We may transfer your information to countries outside the European Economic Area (EEA) or the United Kingdom. When we do so, we ensure appropriate safeguards are in place:
Adequacy Decisions
- Transfers to countries with adequate data protection standards
- European Commission adequacy decisions
- UK adequacy regulations
Appropriate Safeguards
- Standard contractual clauses approved by the European Commission
- Binding corporate rules for international transfers
- Certification schemes and codes of conduct
- Specific authorization from supervisory authorities
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
Essential Cookies Required for basic website functionality, account access, and security features.
Performance Cookies Help us understand how visitors interact with our website through analytics and usage statistics.
Functional Cookies Enable enhanced features, personalization, and remember your preferences.
Marketing Cookies Used to deliver relevant advertisements and track marketing campaign effectiveness.
Cookie Management You can manage your cookie preferences through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy and to comply with legal obligations:
Active Students
- Account information: Duration of enrollment plus 7 years
- Course records and progress: Duration of enrollment plus 10 years
- Communication records: Duration of enrollment plus 3 years
Former Students
- Educational records: 10 years after course completion
- Certification records: Permanently (for verification purposes)
- Marketing data: Until you opt-out plus 2 years
General Data
- Website analytics: 26 months
- Customer support records: 3 years after resolution
- Financial records: 7 years (tax and regulatory requirements)
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Post the updated policy on our website with a new effective date
- Send email notifications to registered users
- Display prominent notices on our platform
- Provide additional notice as required by applicable law
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us:
Privacy Officer Email: privacy@olixacademy.com Phone: +12124815200 Address: 406 Garratt Lane, London SW18 4HP, UK
Data Protection Officer (for EU/UK residents) Email: dpo@olixacademy.com
Supervisory Authority (UK) If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
Supervisory Authority (EU) EU residents may lodge complaints with their local data protection authority.
Additional Information
Updates and Notifications We will keep you informed about important changes to our privacy practices through:
- Email notifications for significant policy updates
- Website banners for immediate attention items
- Account dashboard notifications for account-related changes
- Annual privacy notices summarizing our practices
Privacy by Design We incorporate privacy considerations into our business processes and system design:
- Data minimization principles
- Purpose limitation and use restrictions
- Regular privacy impact assessments
- Privacy training for all staff members
This Privacy Policy was last updated on 07/07/2025 and is effective immediately. We encourage you to review this policy regularly to stay informed about how we protect your information.